Included after every go-live
Thirty days of support once you are running, plus training for your team as part of the project.
Services
The team that built it is the team that keeps it running.
Post go-live Zoho support and managed services from Aardhraa Technologies — thirty days included as standard, with ongoing cover available.
Every project includes thirty days of support after go-live, and training for your team before it. Beyond that, most clients want someone who knows the system to stay reachable. Because our people do not leave, that is usually the same engineer four years later.
30
days of support included as standard
What this covers
What we build with it.
Ongoing cover
[DESCRIBE YOUR ONGOING SUPPORT TIERS — what is covered, what is not, and how it is billed.]
Response times
[STATE YOUR RESPONSE TARGETS. A commitment you can be held to is worth more than a promise of excellence.]
Enhancements and the next phase
Changes, new modules and the next build, quoted and scheduled the same way as the first project.
Questions
Asked most often.
What is included in the thirty days?
[LIST WHAT THE INCLUDED PERIOD COVERS — fixes, questions, small changes — and what falls outside it.]
What happens after that?
Most clients move onto an ongoing arrangement, scoped to what they actually need — some want a small monthly allowance for changes and questions, others prefer to call on us per piece of work. We agree which before the thirty days are up, so nothing lapses by accident. Tell us how your system is used and we will propose the lighter of the two where that fits.
Will we get the same people?
You stay with the same team, not a separate support desk. Our people tend to stay, so it is usually the same engineers.
Can you support a system someone else built?
Often, yes. We would start by reading what exists and telling you honestly what we find — including if the answer is that rebuilding part of it would cost less than maintaining it.
Tell us what you need Zoho to do.
Describe the problem and we will come back with a ballpark scope and timeline.